emjili Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by emjili ("emjili", "we", "us", "our") through the emjili.cam website and associated gaming services. By creating an account and using emjili services, you acknowledge that you have read, understood, and consent to the data collection, processing, and storage practices described in this Privacy Policy.

emjili is committed to protecting your privacy in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and other applicable Philippine and international data protection regulations. We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of emjili services. Where there is any inconsistency between this Privacy Policy and our Terms and Conditions regarding data protection matters, the provisions of this Privacy Policy shall prevail.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for an emjili account, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, nationality, and government ID numbers (for verification purposes)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Financial Information: Payment method details including GCash or Maya account information, bank account details for withdrawals, and transaction history
• Verification Documents: Copies of government-issued identification, proof of address documents, and payment method verification screenshots

2.2 Information Collected Automatically

When you access and use the emjili platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Information: IP address, internet service provider, geographic location (country and city level), and connection type
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through rates, and navigation paths through the platform
• Technical Logs: Error reports, system crashes, performance metrics, and security incident logs
• Cookie Data: Information collected through cookies and similar tracking technologies as detailed in our Cookie Policy

2.3 Information from Third Parties

We may receive limited information about you from third-party sources including payment processors to verify transaction authenticity, identity verification services to confirm your age and identity, fraud prevention agencies to detect suspicious activities, and gaming regulators as required for PAGCOR compliance and licensing obligations.

3. How We Use Your Information

emjili collects and processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, live dealer tables, and sports betting services
• Recording and tracking gaming activity, betting history, and account balance
• Calculating and distributing winnings, bonuses, and promotional rewards
• Providing customer support and responding to inquiries

3.2 Verification and Security

• Verifying your identity and age to comply with 21+ age restrictions mandated by Philippine law
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing account abuse, bonus abuse, or terms violations
• Maintaining platform security and protecting against cyberattacks
• Investigating suspicious activities or potential security breaches
• Complying with anti-money laundering (AML) and know-your-customer (KYC) requirements

3.3 Legal and Regulatory Compliance

• Meeting obligations under PAGCOR licensing requirements and gaming regulations
• Complying with court orders, legal processes, and law enforcement requests
• Fulfilling tax reporting obligations and maintaining required financial records
• Adhering to Philippine Data Privacy Act and international data protection standards
• Responding to regulatory inquiries and audit requirements

3.4 Communication and Marketing

• Sending transactional notifications about deposits, withdrawals, and account activity
• Providing promotional communications about bonuses, tournaments, and special offers
• Sending important updates regarding platform changes, maintenance, or policy modifications
• Conducting customer satisfaction surveys and gathering feedback
• Delivering personalized gaming recommendations based on your preferences

You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in promotional emails. However, you cannot opt out of essential transactional and security-related communications.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Testing new features and optimizing existing services
• Understanding player preferences to curate game selections
• Generating statistical reports and business intelligence (in aggregated, anonymized form)
• Optimizing platform performance, loading times, and mobile compatibility

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

emjili engages carefully selected third-party service providers to assist with platform operations. These providers may access your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and data security. Third-party categories include:

• Payment Processors: GCash, Maya, and banking partners that process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, and other software providers delivering casino games and live dealer services
• Identity Verification Services: Third-party providers that verify age and identity documents
• Customer Support Tools: Live chat platforms and ticketing systems used to provide player assistance
• Cloud Infrastructure: Hosting and data storage providers maintaining secure servers
• Analytics Providers: Services helping us understand platform usage patterns (using anonymized data where possible)

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, and law enforcement agencies when legally required or necessary to:

• Comply with PAGCOR reporting and licensing requirements
• Respond to court orders, subpoenas, or legal processes
• Cooperate with law enforcement investigations
• Report suspicious transactions under anti-money laundering regulations
• Fulfill tax reporting obligations to the Bureau of Internal Revenue
• Protect emjili's legal rights and enforce our Terms and Conditions

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your information becomes subject to a different privacy policy.

4.4 Your Consent

We may share your information with other parties when you have provided explicit consent to such sharing. You may withdraw consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Security Measures

emjili implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• Encryption: All data transmission between your device and emjili servers uses 256-bit SSL/TLS encryption, the same technology employed by major financial institutions
• Password Protection: Passwords are stored using industry-standard cryptographic hashing algorithms and are never stored in plain text
• Firewall Protection: Multiple layers of firewalls protect our infrastructure from external threats
• Intrusion Detection: Automated systems continuously monitor for suspicious activity and potential security breaches
• Secure Data Centers: Physical security measures protect server facilities with restricted access controls

5.2 Organizational Security

• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions
• Employee Training: Staff members receive regular training on data protection principles and security protocols
• Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
• Regular Audits: Security practices undergo periodic internal and external audits
• Incident Response: Established procedures enable rapid response to any security incidents

5.3 Your Security Responsibilities

While we implement robust security measures, your account security also depends on your actions. You are responsible for maintaining the confidentiality of your login credentials, enabling two-factor authentication when available, using a strong, unique password for your emjili account, logging out after gaming sessions on shared devices, and immediately reporting any suspected unauthorized account access to our customer support team.

6. Data Retention

emjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

6.1 Active Account Data

While your account remains active, we retain your personal information to provide continuous gaming services, maintain transaction history, support customer inquiries, and comply with ongoing regulatory requirements.

6.2 Account Closure

If you close your emjili account, we will retain certain information as required by Philippine gaming regulations, typically for a minimum of five (5) to seven (7) years. Retained information includes identity verification documents, transaction records, gaming history, and compliance-related data. This retention is necessary to meet legal obligations, resolve disputes, prevent fraud, and comply with anti-money laundering regulations.

6.3 Marketing Data

If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we do not contact you inappropriately in the future. Marketing preferences are maintained indefinitely unless you close your account.

6.4 Anonymized Data

We may retain aggregated, anonymized data indefinitely for statistical analysis, platform improvement, and business intelligence purposes. This data cannot be used to identify individual users.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and applicable regulations, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data, which we will provide in a commonly used electronic format within a reasonable timeframe.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings, or contact customer support for assistance with data corrections.

7.3 Right to Erasure

You may request deletion of your personal information, subject to legal limitations. We may be required to retain certain data to comply with Philippine gaming regulations, tax laws, anti-money laundering requirements, or to resolve disputes and enforce our agreements.

7.4 Right to Restrict Processing

You may request that we limit how we process your personal information in certain circumstances, such as when contesting data accuracy or objecting to processing based on legitimate interests.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. We will cease processing your data for marketing purposes following such objection.

7.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 of this Privacy Policy. We will respond to requests within thirty (30) days and may require verification of your identity before processing requests.

8. Cookies and Tracking Technologies

emjili uses cookies and similar technologies to enhance your gaming experience, maintain security, and analyze platform usage. Cookies are small text files stored on your device that enable various functionalities.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, login sessions, and security features	Session/Persistent
Functional Cookies	Remember preferences, language settings, and personalization choices	Persistent
Analytics Cookies	Understand how users interact with the platform to improve services	Persistent
Performance Cookies	Monitor platform performance, loading times, and technical issues	Session/Persistent

8.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may impair platform functionality and prevent you from using certain features of emjili services. Most browsers allow you to refuse cookies, delete existing cookies, and receive notifications when new cookies are set.

9. Children's Privacy

Our age verification procedures are designed to prevent minors from creating accounts or accessing gaming services. If we discover that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately delete such information and close the associated account without notice. Parents or guardians who believe their minor child has provided information to emjili should contact us immediately.

10. International Data Transfers

emjili primarily operates within the Philippines and stores data on servers located within Philippine jurisdiction or in jurisdictions with adequate data protection standards. In cases where personal information must be transferred internationally to service providers located outside the Philippines, we ensure appropriate safeguards are in place including contractual data protection clauses, verification of adequate data protection laws in the recipient country, and implementation of technical security measures to protect data during and after transfer.

11. Changes to This Privacy Policy

emjili reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or platform features. Material changes will be communicated through prominent notice on our website, email notification to registered account holders, or in-platform notifications upon login. Continued use of emjili services following notification of privacy policy changes constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or emjili's data protection practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the emjili website
• Customer Support: Round-the-clock availability in English and Tagalog

For specific data protection inquiries or to exercise your privacy rights under Philippine law, you may also contact our Data Protection Officer who oversees compliance with data protection regulations and handles privacy-related requests.

If you believe emjili has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.

13. Conclusion

Your trust is fundamental to emjili's operations. We are committed to protecting your personal information through robust security measures, transparent practices, and strict compliance with Philippine data protection laws. This Privacy Policy reflects our dedication to maintaining the highest standards of data privacy while providing you with exceptional gaming experiences.

By using emjili services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We value your privacy and continuously work to enhance our data protection practices to safeguard your information.